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  • in reply to: Not seeing any phase three labs #42580
    Deziree Price
    Participant

    Hi Robert,

    Our apologies, we were waiting for you to confirm your shipping address when you initially registered for Phase 3 and hadn’t yet added you to the Phase 3 group. You are now added and should be able to access the Phase 3 labs.

    Let me know if you need any further assistance.

    in reply to: Not seeing any phase three labs #42576
    Deziree Price
    Participant

    Hi Nathan,

    You were unable to see the Phase 3 Labs because we never received a Phase 3 registration email from you containing your BISKit# and a photo of the label on your BISKit.

    I went ahead and added you to the Phase 3 Cohort. So you should now be able to login and access the released Phase 3 labs. Let us know if you need any further assistance.

    • This reply was modified 2 years, 6 months ago by Deziree Price.
Viewing 2 posts - 1 through 2 (of 2 total)