lab 4 survey won’t save

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 6, 2023 at 03:39 #50673
    Robert Holland
    Blocked

    I am unable to close out lab 4 due to the survey not saving the responses. I posted it last month probably in the wrong placer under website not recognising lesson completion. Please advise on what the steps are to fix this.

     

    Thanks for your time,

    V/R

    Holland, Robert B.

    January 6, 2023 at 14:05 #50680
    Holly Johnson
    Keymaster

    Hi Robert,

    Can you explain any error messages, or take any pictures of what you see when you try to complete the survey?

    Thanks,

    Holly Johnson

    January 8, 2023 at 03:31 #50719
    Robert Holland
    Blocked

    There is not an error message. The bar that runs across while it says lab survey complete results are being recorded goes to the end. Then it just stays on that page and never records the answers. I have filled out the survey multiple time now same thing every time.

    V/R,

    Holland, Robert B.

    January 10, 2023 at 14:23 #50840
    Deziree Price
    Keymaster

    Hi Robert,

    We believe we may have fixed the issue. Please completely log out and back in and try the lab 4 survey again.

    Thanks,

    Deziree Price

    January 11, 2023 at 00:27 #51003
    Robert Holland
    Blocked

    I logged out and back in now the survey doesn’t work at all. It says page is not there.

    Thanks

    Robert

    January 11, 2023 at 00:29 #51004
    Robert Holland
    Blocked

    Is it possible to just open up the next lesson so I can work on that? Sorry for time difference sometimes don’t see the response till the next day.

    V/R

    Robert Holland

    January 17, 2023 at 01:10 #51657
    Robert Holland
    Blocked

    Still unable to complete the survey to move on to the next lesson.

    V/R

    Robert Holland

    January 17, 2023 at 09:50 #51677
    Holly Johnson
    Keymaster

    Hi Robert,

    I’ll go ahead and mark your survey as complete and open Lab 5 to you. Sorry for the issues on our website.

    January 18, 2023 at 05:53 #51809
    Robert Holland
    Blocked

    Thanks

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