Not seeing any phase three labs

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  • September 30, 2022 at 14:56 #42527
    Nathan Solomon
    Participant

    May I am going to the wrong place when when I click on Phase 3 Labs on the top of the page all I see is a banner saying Lab 2 Release date. Nothing about Lab 1 or any other labs. I am looking in the right place?

    October 2, 2022 at 01:39 #42573
    Robert Holland
    Blocked

    I am running into the same problem. I just got into country and had a chance to get setup and log on and I am not seeing the Labs. Any help on this would be helpful.

    October 3, 2022 at 09:57 #42576
    Deziree Price
    Participant

    Hi Nathan,

    You were unable to see the Phase 3 Labs because we never received a Phase 3 registration email from you containing your BISKit# and a photo of the label on your BISKit.

    I went ahead and added you to the Phase 3 Cohort. So you should now be able to login and access the released Phase 3 labs. Let us know if you need any further assistance.

    October 3, 2022 at 10:01 #42580
    Deziree Price
    Participant

    Hi Robert,

    Our apologies, we were waiting for you to confirm your shipping address when you initially registered for Phase 3 and hadn’t yet added you to the Phase 3 group. You are now added and should be able to access the Phase 3 labs.

    Let me know if you need any further assistance.

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